We always work with great care and attention in all the products of the line IRONBAG, because it is a custom and cratfs manufacture. However, no organization is error free. The entire IRONBAG line of handbags is warranty for 6 (six) months from the date of purchase (a purchase note is required). This warranty is valid for defects in material or workmanship. The natural wear of the bag and its accessories, improper use or accidents that cause damage to the product will not be covered by the warranty. 

1. Send a photo of the product with the defect presented to atendimento@ironbag.com.br.

After receiving the notification by email, our Quality Department will verify what happened and will respond within 5 (five) business days.  

2. After receiving the evaluation of the Quality Sector and in the case of a case of validation of the warranty, the client will receive a sending authorization to send the bag or accessories through the Post the PAC modality. The other shipping methods will not be refunded. 

Note: Do not ship the product without this authorization, as your warranty will not be processed without this document. 

The remaining procedures will be informed by e-mail, always focusing on the complete satisfaction of the IRONBAG client.